Frequently Asked Questions

Everything you need to know about shopping with Matin Kim.

How long does international shipping take?

International orders typically take between 5 to 10 business days to arrive, depending on your location and local customs processing.

What is your return policy for seasonal collections?

We accept returns within 14 days of delivery, provided the items are in their original condition with all tags and packaging intact.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.

Are sold-out items restocked?

Many of our signature pieces are restocked periodically. We recommend signing up for the 'Back in Stock' notification on the specific product page to be alerted.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. As Matin Kim often features oversized silhouettes, we recommend checking the garment dimensions against your own.